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O.T AI

Case Study

This AI-powered tool for occupational therapists focuses on boosting cognitive therapy abilities. It intends to address the varied degrees of experience among therapists by offering an adaptable and inclusive tool that boosts knowledge and skills using artificial intelligence.

Role

UX Strategy, Research, UX/UI Design

Timeline

May 2022 - Present

Team Size

4 members

#UserResearch
#PainPoints
#Survey
#GroupSessions
#UserInterviews
#Personas
#UserJourney
#UserFlow
#CardSorting
#Wireframes
#Prototype

Research

Competitor Analysis

A comprehensive analysis of direct and indirect competitors, including Bites, Bright, Uptodate, Cognishine, Wizcare, ChatGPT-4, and Siri, was conducted. The evaluation focused on their capabilities and limitations, revealing a gap in the market for a specialized application catering to the unique needs of occupational therapists in cognitive therapy.

I explored various technologies in cognitive therapy to understand the existing tools and identify gaps. Here are the standout competitors:

Bright

Integrates AI, simulations, and expert interactions in its learning modules, but targets businesses rather than healthcare. Its high-tech focus makes it unsuitable for therapists.

Uptodate

Offers extensive medical databases for doctors but lacks situational modeling and therapist-patient engagement guidance needed for cognitive therapy.

Cognishine

Targets cognitive intervention with monitoring features, adapting to patient preferences. However, it doesn't offer support tailored for therapists.

Bites

Focuses on sharing learning content through social networks, featuring a monitoring dashboard and photo capture. However, it lacks the intentional focus on meaningful conversations crucial for cognitive therapy.

Wizcare

Provides remote practice and monitoring for physical therapy patients using AI but doesn't provide diagnostic tools or direct guidance for therapists.

ChatGPT-4

Offers automated responses, including voice and image recognition. However, it's fully automated and lacks the nuanced interaction required for guiding therapists.

Siri

Works as a virtual assistant but struggles with complex therapeutic queries, falling short in providing practical responses tailored to therapy.

Each offers unique capabilities but none provide the comprehensive support our application aims to deliver.

The competitor analysis highlighted a gap in the market for a specialized application that provides targeted support and resources for therapists in cognitive therapy. Our application fills this niche, offering specialized tools and resources that address the specific needs of occupational therapists.

Survey

A survey was distributed among the occupational therapy community, capturing a broad range of demographic information, professional experiences, and preferences in professional knowledge acquisition. Follow-up group sessions with occupational therapists were conducted to gather deeper insights and identify challenges in cognitive therapy from diverse professional perspectives.

Group sessions

Conducted group sessions with occupational therapists to gain insights and identify issues in cognitive treatment from a variety of professional viewpoints. These insights paved the way for additional research and development. The workshops were useful in understanding and identifying the occupational therapists' pain points and the issues they were facing.

System Conceptualization

The group sessions revealed the complexities encountered by therapists, emphasizing the lack of experience and expertise as significant hurdles. There was a strong desire for a sense of community and a platform that could provide tailored guidance and information to enhance their practice.

Empathy Map

The design thinking session included creating empathy maps for each persona, with an emphasis on feelings, ideas, and expressions in clinical settings. The first step fostered open-minded creation, while the second phase polished solutions through interviews and mapping. This technique improved understanding of the difficulties and offered suggestions for better clinical skill learning using technology. The findings were crucial in developing a solution that is inclusive and fits the different demands of cognitive occupational therapy.

The Persona

Anna Murray

A 44-year-old practitioner from Surrey, UK, with 19 years of experience treating patients with various health and mental issues.

 

This exposure has driven her to improve the lives of her patients by creating better living conditions and making life easier for them.

  • 44 year old

  • Occupational therapy practitioner

  • Married with three kids

  • Lives in Surrey, UK

  • Middle income level

Goals    Needs

&

Her primary goal is to find ways to engage her patients with memory retention strategies. Her mission is to help patients maintain and even improve their memory despite cognitive decline.

Pain Points

Private Care in the clinic the challenges in managing private care for patients, ensuring that treatment is personalized and meets individual needs​.

Difficulties in motivating patients to practice between sessions and engage consistently with the therapy plan.

She treats a patient with cognitive decline and depression who experiences significant memory impairments. Despite practicing memory recall strategies, the patient remains unmotivated and dismisses the exercises due to worsening depression.

Relevant Patterns Of Behavior

To encourage participation, Anna introduces humor, avoids using terms like "strategy," and adapts language to the patient's preference. This approach partially improves patient engagement, highlighting the complexities of cognitive therapy.

She works directly with each patient at the clinic, striving to find the most effective treatment methods. She personalizes care and explores different strategies to ensure the best possible outcomes for her patients.

User Journey

Anna's journey with the O.T AI app involves discovering the platform's capabilities and recognizing its potential to transform her cognitive therapy practice. She actively engages with the app, consulting it for guidance on treatment plans and strategies. This interaction broadens her knowledge, allowing her to apply innovative methods in her therapy sessions. By integrating these new approaches, Anna delivers more personalized and effective care, ensuring that her patients receive the best possible treatment tailored to their needs.

This is Anna's journey with the app:

User Journey

Anna's journey with the O.T AI app involves discovering the platform's capabilities and recognizing its potential to transform her cognitive therapy practice. She actively engages with the app, consulting it for guidance on treatment plans and strategies. This interaction broadens her knowledge, allowing her to apply innovative methods in her therapy sessions. By integrating these new approaches, Anna delivers more personalized and effective care, ensuring that her patients receive the best possible treatment tailored to their needs.

This is Anna's journey with the app:

User Flow

I started creating the user flow after obtaining all the data.

First Use

User Flow first use AI consulting.png

Second Use

User Flow second use AI Consulting.png

O.T AI users start by choosing a field-related theme to customize their contact with the AI. They then talk to the system about its capabilities, get personalized suggestions, and discuss useful tactics, incorporating  into their professional routine.

The user revisits their conversation history to effortlessly resume talks with the O.T AI system regarding specified subjects in the second usage. This feature encourages continuous engagement and deeper research of previously covered subjects, helping users apply insights and tactics.

The Purpose

The objective was to develop a user-friendly application grounded in field research, designed to support therapists from various backgrounds and experiences in their occupational therapy practice.

The Challenges

Occupational therapists play a crucial role in helping individuals regain independence and improve their quality of life. However, they often face challenges due to diverse levels of understanding and expertise in cognitive therapy. Our goal was to bridge this gap by creating a tool that is accessible, user-friendly, and beneficial for all occupational therapists, regardless of their experience level.

Research

Competitor Analysis

A comprehensive analysis of direct and indirect competitors, including Bites, Bright, Uptodate, Cognishine, Wizcare, ChatGPT-4, and Siri, was conducted. The evaluation focused on their capabilities and limitations, revealing a gap in the market for a specialized application catering to the unique needs of occupational therapists in cognitive therapy.

User Research

A survey was distributed among the occupational therapy community, capturing a broad range of demographic information, professional experiences, and preferences in professional knowledge acquisition. Follow-up group sessions with occupational therapists were conducted to gather deeper insights and identify challenges in cognitive therapy from diverse professional perspectives.

Group sessions

Conducted group sessions with occupational therapists to gain insights and identify issues in cognitive treatment from a variety of professional viewpoints. These insights paved the way for additional research and development. The workshops were useful in understanding and identifying the occupational therapists' pain points and the issues they were facing.

Pain points

  • Collaboration and treatment recruitment

  • Denial or lack of awareness: a. The patient; b. His family

  • Adjustment of the task or goal, as well as its proper ranking

  • There is a mismatch between knowledge and therapy application 

Design Process and continuous research

Design Thinking Workshop

The workshop had two phases: the first involved persona creation and empathy mapping, while the second focused on focused refinement and solution development. Participants then interviewed each other to identify challenges faced by the persona, constructed identification maps, and generated ideas to address these challenges. This process was guided by principles of inclusivity, ensuring a wide range of experiences and challenges were represented. The participants developed personas representing diverse challenges in cognitive therapy and created empathy maps to understand their experiences.

In depth - User interviews

In the second phase, We conducted in-depth interviews with seven individuals, focusing on their specific system requirements, evaluations of the proposed solution, and aesthetic preferences. How they will need to system to be built for there needs, what do they see as important as future users of the app, main issues they are dealing with and how the app will help them in the field.

In depth - User interviews

In the second phase, We conducted in-depth interviews with seven individuals, focusing on their specific system requirements, evaluations of the proposed solution, and aesthetic preferences. How they will need to system to be built for there needs, what do they see as important as future users of the app, main issues they are dealing with and how the app will help them in the field.

Open Card Sorting

The interviews participants, which included a diverse range of potential users, helped to shape a hierarchical structure for the application's functionality through card sorting. We used open card sort to see how our participants formed groups that made sense to them and then named each group in a way that they believe accurately describes the content. We saw a lot of similarities between the hierarchies and thoughts for how the app will be constructed.

Impact and Results

Competitor Outcomes

The competitor analysis highlighted a gap in the market for a specialized application that provides targeted support and resources for therapists in cognitive therapy. Our application fills this niche, offering specialized tools and resources that address the specific needs of occupational therapists.

Group Sessions

The group sessions revealed the complexities encountered by therapists, emphasizing the lack of experience and expertise as significant hurdles. There was a strong desire for a sense of community and a platform that could provide tailored guidance and information to enhance their practice.

System Conceptualization

The group sessions revealed the complexities encountered by therapists, emphasizing the lack of experience and expertise as significant hurdles. There was a strong desire for a sense of community and a platform that could provide tailored guidance and information to enhance their practice.

User Flow

I started creating the user flow after obtaining all the data.

First Use

User Flow first use AI consulting.png
User Flow second use AI Consulting.png

Second Use

High Fidelity Wireframes

Wireframes were developed to ensure confidentiality and facilitate user-friendly interactions. The platform supports partly anonymous use, encouraging participation in forums and private discussions, and catering to therapists with varied backgrounds and experiences.

Main Page

Homepage.png

Feed of Subjects

AI Chat

Final Design

I started creating the design after all the phases.

Reflections

Challenges & Solutions

One of the main challenges was designing an inclusive and user-friendly system that caters to therapists with varying levels of expertise. This was overcome by incorporating feedback from user research and group sessions into the design process, ensuring the final product is accessible and beneficial to all users.

Learning & Growth

This project provided valuable insights into the field of occupational therapy and the importance of empathy and understanding in design. It highlighted the need for a community-oriented system that offers more than just information, but also provides connection, support, and tailored guidance.

Our Solution

We developed an application grounded in extensive research and user-centric design principles. This innovative tool offers diagnostic search phrases, alternative treatments, and a supportive community, catering to the unique needs of occupational therapists in cognitive therapy.

Impact and Future Directions

The application has the potential to enhance therapists' abilities in handling a wide range of cognitive therapy scenarios, thereby improving the quality of care in occupational therapy. As we look to the future, we aim to expand the application's features and further tailor it to meet the evolving needs of occupational therapists.

Conclusion

This case study highlights the significance of the occupational therapy project in addressing the diverse needs of therapists in cognitive therapy. The resulting application is expected to enhance therapists' abilities in handling a wide range of cognitive therapy scenarios, thereby improving the quality of care in occupational therapy. Future developments may focus on expanding the application's features and further tailoring it to meet the evolving needs of occupational therapists. At O.T AI, we believe in the power of technology to redefine the boundaries of occupational therapy. Our application is more than just a tool; it's a gateway to new possibilities, enabling therapists to navigate the complexities of cognitive therapy with confidence and precision. By integrating innovative AI technology and a user-centric design, we are committed to supporting therapists in their mission to improve lives.

Join us on this journey of innovation and empowerment. Discover how O.T AI can revolutionize your practice and help you make a lasting impact in the world of occupational therapy.

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